Help

Frequently Asked Questions

Q: How often is my Tristar Bank information updated?

A: All customer information is updated nightly on StarLine (telephone banking) and Star•Net (internet banking)

Q: Can I view all of my transactions at any time?

A: Yes, you can view your transactions 24 hours a day, 7 days a week on Star•Net.

Q: How long does it take to set up a new payee in the bill payment system?

A: It takes three business days to set up the payee to receive payments, once the payee is entered.

Q: Can I still enter a bill payment to the new payee even though the two days are not up?

A: You can make a payment to the new payee immediately; but, the payment will not actually be made until the payee is set up.

Q: When I make a bill payment, how long does it take to come off of my account?

A: The payment will be deducted from your account on the same business day.

On-Line Security Questions and Answers

Q: Will other people be able to see my account information?

A: Your account information is just as secure as it is at your physical bank. We have taken every step possible to be sure that our system meets the latest security standards, including using the latest security encryption methods and software.

Q: Are TriStar Bank deposit accounts FDIC insured?

A: Yes, each individual customer is insured by the FDIC up to $100,000.00. For more information, please contact Connie Breeden at 615-446-7100 or connie.breeden@tristarbank.com.

Q: How do I set up Direct Deposit of my payroll check?

A: If your employer participates in a direct deposit program, simply provide TriStar Bank's routing and transit number and your account number to the human resources or payroll department at your company.

Q: How do I set up Direct Deposit of my Social Security check?

A: Stop by any TriStar Bank location with your social security number and account information, and a New Accounts Representative can set up your direct deposit with the Social Security Department.

Q: Can I get information about my accounts by phone?

A: Yes, information on any of your accounts is available during business hours at any of our offices at (615) 446-7100, by calling StarLine (615) 740-STAR (7827) or if you are set up on Star•Net.