Dickson • Charlotte

Columbia • Spring Hill

(615) 446-7100

1-855-874-BANK (2265)

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ATTENTION: If you are currently a registered Online Banking user, your User ID will be the same. The system will prompt you for your temporary password. Your temporary password is your current password. Please enter your current password when prompted for your temporary password. The system will then ask you to create a new password within the system.

As part of our commitment to remain on the cutting edge of banking technology, we are pleased to announce that we are upgrading our online banking system. Our new system will help us to continue to provide superior customer service you have come to expect, while enabling us to offer the most up to date products and services. 

Online Banking and Bill Pay will be unavailable

Monday, September 28 beginning at 3:00 pm through Tuesday, September 29th. You will not be able to view your account information via our current online banking system. Should you need to access account information or perform transactions during this downtime, our employees will be available to help you during our normal business hours or you can use your ATM/debit card to obtain balance inquiries and access your funds. You can also access your account information on our 24 hour Star line by calling 1-877-740-STAR (7827). Your account and history will be unaffected.

Security Setting

When you log on to Online Banking after the upgrade, you will be asked to select new security data on the new system. Your previously entered security data will not be retained through the upgrade.

User ID and Password

If you are currently a registered Online Banking user, your User ID will be the same. The system will prompt you for your temporary password. Your temporary password is your current password. Please enter your current password when prompted for your temporary password. The system will then ask you to create a new password within the system.

Automatic Transfers

Automatic, recurring transfers including loan transfers, set up through Online banking will not transfer. If you previously set up automatic, recurring transfers within Online banking, you will need to set those back up as they will not carry over to the new system. 

Alerts

If you have alerts set up in online banking, they will not carry over to the new system. To create alerts in the new system, click on “Administration” tab.

Scheduled Bill Pay Payments

Bill Pay payments scheduled to process on or before September 28th, will be processed and paid. Payment scheduled with a process date on or after September 29th will need to be verified. All your bill pay history and payees should transfer. We would like to suggest you take screen shots of your current payees and scheduled transactions to verify the information has transferred correctly in the new system.

Mobile Banking and Mobile Deposit

After the upgrade, you will need to update to the newest version of our mobile application (app). If you have automatic upgrades for your applications this should occur automatically the first time you attempt to log on using our mobile application. You will have to log on to Online banking to change your password before you will be able to access our mobile application.

Email Address

Once you log in, please go the profile tab and click on Administration>Manage Contact Information. Please update your profile with your current contact information. This will allow us to notify you of any future enhancements or changes.

Need Assistance

To help you with any needs you may have during the upgrade, you may call any branch location or use our toll-free number: 855.874.BANK (2265) or our main telephone number (615) 446-7100. 

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