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Bank, Consumer Alert: Debit Card Scam

The Tennessee Department of Commerce and Insurance Division of Consumer Affairs have received reports of a recent credit/debit card scam that consumers should take caution to avoid becoming a victim, and that banks should be made aware of.

The scam is sent through text messages that state, "your credit card number 4355xx has been deactivated," and then instruct the consumers to call a local telephone number to resolve the issue. When the number is called, a recorded message is played – "Hello, this is XX Bank, please enter your 16 digit card number at this time".

The Division of Consumer Affairs is encouraging any consumers that receive this or similar contact, to not respond, and to then contact the telephone number listed on their back of the debit card to report this matter.

Consumers and banks can obtain additional information on scams and identity theft, and can file a consumer complaint by going to the Division's website at

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